Customer Service Representative

Kramer Agency & Associates LLC - American Family Insurance; Manhattan (KS); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Free food

Advancement opportunities

Training & development

Flexible schedule

Benefits/Perks

Hourly pay rate plus commission and/or

Paid training

Job summary

Kramer Agency & Associates LLC - American Family Insurance in Manhattan, KS seeks a Customer Service Representative to deliver excellent customer experiences and support cross-selling opportunities. You will coordinate with sales specialists, assist the agency owner in achieving service goals, and handle inquiries about coverages, billing, and claims.

The role emphasizes relationship building, accurate processing of changes, and seamless liaison with partners.

Qualifications

• Demonstrated customer service experience.
• Effective communication skills.
• Experienced with PC software applications (Microsoft Office Suites).
• Solid knowledge and understanding of basic mathematical skills.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
• Drives customer satisfaction by following best practices: Personal Insurance Review and claims process.
• Processes changes to existing accounts and policies.
• Serves as a liaison on behalf of the customer between the agency and various business partners.
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources, and follows up.
• Schedules appointments with existing or prospective customers for agency employees.

Skills

Customer service

Communication

Microsoft Office

Math skills

Tools

Microsoft Office

Job description

Benefits

• Free food & snacks
• Opportunity for advancement
• Training & development
• Flexible schedule
• Benefits/Perks
• Hourly pay rate plus commission and/or bonuses
• Paid training

Job Summary

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power's best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Qualifications

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills.

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.