Customer Service Rep

Penny Parvi, American Family Insurance; Kelso (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Competitive salary

Training & development

Benefits

Hourly pay + commissions

Paid training

Paid time off

Job summary

The Customer Service Representative position at Penny Parvi, American Family Insurance supports the agency owner by delivering outstanding customer experiences and handling inquiries about coverages, billing, claims, and products. The role coordinates with sales specialists for follow-up and helps the agency achieve its service goals.

You will build trust with clients, identify cross-selling opportunities, schedule appointments, and assist customers through processes with clear communication and

Qualifications

• Demonstrated customer service experience.
• Effective communication skills.
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
• Solid knowledge and understanding of basic mathematical skills.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
• Drives customer satisfaction by following J.D. Power's best practices: Personal Insurance Review, rate revision notification, and claims process.
• Processes change to existing accounts and policies.
• Serves as a liaison on behalf of the customer between the agency and various business partners.
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees.

Skills

Customer service

Communication skills

PC software

Numerical skills

Tools

Microsoft Office

Internet Explorer

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Training & development
• Benefits/Perks
• Competitive hourly pay rate plus commission and/or bonuses
• Paid training
• Paid Time Off

Job Summary

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power's best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Qualifications

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.