Customer Service Rep

Lincare Holdings; Alexandria (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Paid time off

Retirement savings plan

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings is seeking a customer service-oriented professional to support patients by answering questions, resolving issues, and coordinating product/service needs in accordance with physician directions. The role involves handling calls, documenting interactions, updating records, and ensuring accurate order processing.

The ideal candidate will have a high school diploma or GED, basic computer entry skills, and the ability to learn pharmacy terminology.

Qualifications

• High School Diploma or GED required; 1–3 months related experience or training preferred.
• Proficient in computer entry and data handling.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicate with customers via inbound/outbound calls and automated dialer system.
• Assess customer needs for additional products/services.
• Assess customer compliance with physician orders.
• Educate customers about products/services and answer questions.
• Document calls in the computerized record keeping system.
• Enter customer orders into the computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures related to frequency and doses dispensed.
• Follow oral and written instructions.

Skills

Customer communication

Data entry

Phone calls handling

Documentation

Pharmacy terminology

Team communication

Training others

Numerical calculations

Following instructions

Education

High School Diploma / GED

Basic computer entry

Tools

Computerized record keeping system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system


• Assesses customer need for additional products/services


• Assesses customer compliance with physician orders


• Answers questions and provides customer education regarding products/services


• Documents calls in computerized record keeping system


• Enters customer orders in computerized system


• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders


• Comprehend pharmacy prescription terminology


• Effectively communicate with coworkers and patients alike


• help with the training of employees


• calculate figures and amounts in reference to frequency and doses dispensed


• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training


• Computer entry Required


• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.