Customer Service Rep

Randstad USA; Nashville (TN); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

medical

prescription

dental

vision

AD&D

life insurance offerings

short-term disability

a 401K plan

Job summary

Randstad USA in Nashville, TN is seeking a dedicated Customer Service Representative to be the primary contact for clients. You will manage high-volume phone inquiries, deliver tailored account support, and ensure a seamless service experience through effective problem-solving.

Experience with collections is a plus. Responsibilities include assisting customers over the phone with accounts, payments, products, and services, explaining rental agreements and payment options, processing payments and

Qualifications

• High School diploma or equivalent.
• 2 years of experience in customer service.
• Experience handling high-volume phone inquiries and resolving issues.

Responsibilities

• Assist customers over the phone regarding accounts, payments, products, and services while delivering professional, friendly support.
• Explain rental agreements, payment options, and account status to help customers understand their options.
• Process payments, account updates, and service requests with attention to detail and accuracy.
• Document all customer interactions and account details in the internal system to maintain precise records.
• Collaborate with team members and adhere to company policies to meet quality and performance standards in a fast-paced environment.

Skills

CRM

Phones

Customer Service

Education

High School

Job description

We are seeking a dedicated Customer Service Representative to serve as the primary point of contact for our valued clients. In this role, you will manage high-volume phone inquiries, deliver tailored account support, and ensure a seamless service experience through effective problem-solving. Experience with collections is a plus.

salary: $19 - $20 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Assist customers over the phone regarding accounts, payments, products, and services while delivering professional, friendly support.
• Explain rental agreements, payment options, and account status to help customers fully understand their options.
• Process payments, account updates, and service requests with strong attention to detail and accuracy.
• Document all customer interactions and account details in the internal system to maintain precise records.
• Collaborate with team members and adhere to company policies to meet quality and performance standards in a fast-paced environment.

Skills

• CRM
• Phones
• Customer Service

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Experience

• Experienced
• 2 years

Education

• High School

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Benefits

• medical
• prescription
• dental
• vision
• AD&D
• life insurance offerings
• short-term disability
• a 401K plan