Customer Service Rep

Lincare; Myrtle Beach (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare services provider in Myrtle Beach is seeking a customer service representative to communicate with customers, address inquiries, and verify compliance with physician orders. The role involves making inbound and outbound calls, documenting interactions, and updating customer records. Ideal candidates will have strong communication skills and a customer-focused approach. Competitive compensation and benefits are offered.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Documents calls in the computerized record keeping system.
• Assesses customer compliance with physician orders.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records