Customer Service Rep.

Pathways Inc.; Mount Sterling (KY); On-site; USD 19,000 - 22,000; Full time

Job summary

Pathways Inc. in Mt. Sterling, KY is hiring a Customer Service Representative to support EHR workflows and client billing processes. You will learn Pathways EHR software, post daily schedules, and audit notes for billing accuracy to ensure proper reimbursement.

The role requires a High School Diploma or GED and basic office skills. You will set up client guarantors, manage daily input logs, and perform corrections from reports, with additional tasks as outlined in the current job description.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Demonstrate knowledge and proficiency in Pathways Electronic Health Record (EHR) software.
• Post daily schedules and verify/audit notes for billing accuracy.
• Set up client guarantors and run the client charge input log daily.
• Make corrections as identified in reports.
• Perform additional tasks as outlined in the current job description.

Skills

General office procedures

Computer proficiency

Office equipment knowledge

Education

High School Diploma or GED

Job description

Customer Service Rep. (Mt. Sterling, KY)

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Salary Range: $14.06- $15.82

Education Requirements:

• High School Diploma or GED required

Duties & Responsibilities:

• Demonstrate knowledge and proficiency in Pathways Electronic Health Record (EHR) software
• Post daily schedules and verify/audit notes for billing accuracy
• Set up client guarantors and run the client charge input log daily
• Make corrections as identified in reports
• Perform additional tasks as outlined in the current job description

Experience Requirements:

• Proficiency in general office procedures (typing, filing, etc.)
• Computer experience required
• Knowledge of office equipment operation

This is a full time position