Customer Service Rep.

Pathways Inc. - Kentucky; Ashland (KY); On-site; USD 17,000 - 24,000; Full time

Job summary

Pathways Inc. - Kentucky is seeking a detail-oriented office assistant to support daily operations and patient billing tasks. The role requires proficiency with Pathways EHR, scheduling, and data entry within a fast-paced health care environment.

Qualifications include a high school diploma or GED, strong computer skills, and experience with Microsoft Office 365. This full-time, on-site position starts at $15.00 per hour, with opportunities for growth based on performance.

Qualifications

• High School Diploma or GED required.
• Proficiency in general office procedures (typing, filing, etc.).
• Strong computer skills and knowledge of standard office equipment.
• Experience with Pathways EHR system preferred.

Responsibilities

• Demonstrate knowledge and proficiency in Pathways Electronic Health Record (EHR) system
• Post daily schedules and verify/audit notes to ensure billing accuracy
• Set up client guarantors and run the client charge input log daily
• Identify and correct errors based on system reports
• Complete additional duties as outlined in the current job description

Skills

Attention to detail

Data entry accuracy

Multitasking

Fast-paced environment

Education

High School Diploma or GED

Tools

Microsoft Office 365

Outlook

Excel

Avatar EHR

Order Connect

Job description

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Starting Salary:

$15.00/hour

Education Requirements

• High School Diploma or GED required

Duties & Responsibilities

• Demonstrate knowledge and proficiency in Pathways Electronic Health Record (EHR) system
• Post daily schedules and verify/audit notes to ensure billing accuracy
• Set up client guarantors and run the client charge input log daily
• Identify and correct errors based on system reports
• Complete additional duties as outlined in the current job description

Experience Requirements

• Proficiency in general office procedures (typing, filing, etc.)
• Strong computer skills required
• Knowledge of standard office equipment

Special Skills

• Working knowledge of computer programs including Microsoft Office 365 (including Microsoft Outlook and Microsoft Excel)
• Experience with Order Connect and Avatar EHR preferred
• Strong attention to detail and accuracy in data entry
• Ability to navigate multiple systems efficiently and manage tasks in a fast-paced environment

This is a full time position