Customer Service Rep.

Pathways Inc.; Ashland (KY); On-site; USD 17,000 - 24,000; Full time

Job summary

Pathways Inc. in Ashland, KY is seeking an Office Administrator to support billing, scheduling, and data entry using Pathways EHR and MS Office 365. This full-time role requires attention to detail and the ability to manage multiple systems and daily tasks.

Responsibilities include posting schedules, auditing notes for billing accuracy, setting up client guarantors, and using system reports to identify and correct errors. A High School Diploma or GED is required.

Qualifications

• High School Diploma or GED required.
• Experience with standard office procedures and MS Office 365.
• Familiarity with EHR systems (Pathways EHR) preferred.

Responsibilities

• Demonstrate knowledge and proficiency in Pathways EHR system.
• Post daily schedules and verify/audit notes to ensure billing accuracy.
• Set up client guarantors and run the client charge input log daily.
• Identify and correct errors based on system reports.
• Complete additional duties as outlined in the current job description.

Education

High School Diploma or GED

Tools

Microsoft Office 365

Microsoft Outlook

Microsoft Excel

Pathways EHR

Order Connect

Avatar EHR

Job description

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Starting Salary: $15.00/hour

Education Requirements:

• High School Diploma or GED required

Duties & Responsibilities:

• Demonstrate knowledge and proficiency in Pathways Electronic Health Record (EHR) system
• Post daily schedules and verify/audit notes to ensure billing accuracy
• Set up client guarantors and run the client charge input log daily
• Identify and correct errors based on system reports
• Complete additional duties as outlined in the current job description

Experience Requirements:

• Proficiency in general office procedures (typing, filing, etc.)
• Strong computer skills required
• Knowledge of standard office equipment

Special Skills:

• Working knowledge of computer programs including Microsoft Office 365 (including Microsoft Outlook and Microsoft Excel)
• Experience with Order Connect and Avatar EHR preferred
• Strong attention to detail and accuracy in data entry
• Ability to navigate multiple systems efficiently and manage tasks in a fast-paced environment

This is a full time position