Customer Service Rep.

Pathways Inc.; Owingsville (KY); On-site; USD 29,000 - 33,000; Full time

Job summary

Pathways Inc. is seeking a detail-oriented administrative professional in Owingsville, KY. The role requires handling the Pathways EHR system, posting schedules, and ensuring billing documentation is accurate.

The position emphasizes reliable data entry, daily log maintenance for client charges, and thorough review of reports. It is a full-time, on-site opportunity with responsibilities that support medical office operations.

Qualifications

• High school diploma or GED is required.
• Proficiency in general office procedures, including typing, filing, and related administrative tasks.
• Computer experience is required.
• Knowledge and ability to operate standard office equipment.
• Preferred experience with medical records.

Responsibilities

• Demonstrate knowledge and proficiency in the Pathways Electronic Health Record (EHR) system.
• Post daily schedules and verify/audit documentation for billing accuracy.
• Set up client guarantors and run the client charge input log daily.
• Review reports and make corrections as identified.
• Perform other duties and responsibilities as outlined in the current job description.

Skills

Office procedures

Typing

Filing

Computer literacy

General office equipment

EHR system basics

Education

High school diploma or GED

Tools

Pathways EHR

Job description

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Position Overview

Salary Range: $29,250 – $32,906 annually

Education Requirements

• High school diploma or GED required.

Duties & Responsibilities

• Demonstrate knowledge and proficiency in the Pathways Electronic Health Record (EHR) system.
• Post daily schedules and verify/audit documentation for billing accuracy.
• Set up client guarantors and run the client charge input log on a daily basis.
• Review reports and make corrections as identified.
• Perform other duties and responsibilities as outlined in the current job description.

Experience Requirements

• Proficiency in general office procedures, including typing, filing, and related administrative tasks.
• Computer experience required.
• Knowledge and ability to operate standard office equipment.

Preferred Experience

• Previous experience with medical records.
• Previous experience in a medical or general office setting.

This is a full time position