Customer Service Rep

Lincare Holdings Inc.; Hudson (FL); In loco; USD 19.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Discount programs

Descrizione del lavoro

Lincare Holdings Inc. in Florida is seeking a customer service representative to assist patients and providers by answering questions, resolving problems, and identifying ongoing product and service needs.

You will document calls in the computerized record keeping system, enter customer orders, and verify demographic information to ensure accurate records while supporting physician-directed care. An HS diploma or GED is required; basic computer entry skills are essential, training opportunities

Competenze

• High School Diploma or GED or 1-3 months related experience and/or training.
• Computer entry required.
• Must meet any licensing requirements for specific location.

Mansioni

• Communicates with customers via inbound and outbound calls to answer questions and resolve problems.
• Assesses customer needs for additional products or services.
• Assesses customer compliance with physician orders.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Conoscenze

Customer service

Communication

Data entry

Attention to detail

Formazione

High School Diploma or GED

Strumenti

Computerized record system

Descrizione del lavoro

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.