Customer Service Rep

Lincare Holdings Inc.; Tyler (KY); In loco; USD 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

Lincare Holdings Inc. in Kentucky seeks a customer service representative to answer questions, resolve problems, and support compliance with physician directions. The role includes handling calls, documenting interactions, processing orders, and updating patient demographics in the system.

The position requires basic computer entry, the ability to read pharmacy terminology, and clear communication with patients and staff. Training and benefits are offered as part of this role.

Competenze

• High School Diploma or GED required; may have 1–3 months related experience or training.
• Basic computer entry skills required.
• Must meet licensing requirements for the specific location.

Mansioni

• Communicates with customers via inbound and outbound calls, including automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures related to frequency and doses dispensed.
• Follows oral and written instructions.

Conoscenze

Customer communication

Data entry

Documentation

Formazione

High School Diploma/GED

Strumenti

Computerized records system

Descrizione del lavoro

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.