Customer Service Rep

Lincare; Flowood (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Flowood, MS is seeking a customer service-oriented professional to handle inbound and outbound calls, assess customer needs for additional products or services, and ensure compliance with physician orders. The role involves documenting calls, entering orders, and keeping demographic records up to date.

The position focuses on delivering education about products/services and resolving customer questions, supporting accurate and timely information in our computerized systems.

Responsibilities

• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records