Customer Service Rep

Lincare; Bryan (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare in Bryan, OH is seeking a customer service representative to communicate with customers, answer questions, and support product/service needs while ensuring compliance with physician directions.

You will handle inbound and outbound calls, assess needs, document interactions in the computerized record keeping system, enter orders, and maintain accurate demographic data to support timely service delivery.

Qualifications

• Experience communicating with customers to answer questions and resolve problems.
• Ability to assess customer needs for products/services
• Attention to accurate data entry in computerized systems

Responsibilities

• Communicate with customers via inbound and outbound calls, including automated dialer-generated calls.
• Assess customer needs for additional products and services.
• Verify physician orders and ensure customer compliance.
• Educate customers about products/services and document interactions.
• Enter customer orders and update demographic information in computerized systems.
• Document calls in the record keeping system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records