Customer Service Rep

Lincare; Crown Point (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Lincare is seeking a customer communication professional to handle inbound and outbound calls, assess service needs, educate customers about products and services, and maintain accurate patient records. The role involves documenting calls, entering orders, and updating demographic information in our computerized systems.

This position focuses on ensuring compliance with physician orders and delivering reliable support to customers throughout their interaction with Lincare.

Qualifications

• Customer communication skills in inbound/outbound calls.
• Ability to document and maintain caller and order information.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records