Customer Service Rep

Paycom - ATS; Minneapolis (MN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Dollars for Scholars

Free Membership

Advancement Opportunities

Team Member Support

Health, Dental & Vision Insurance

Critical Illness Insurance

Short Term Disability

Pet Insurance

Job summary

Paycom - ATS seeks a Front Desk/Member Services representative to welcome potential members, answer inquiries, and guide tours, ensuring an outstanding guest experience. You will assist with sign-ups, check-ins, and amenity usage while maintaining a clean, welcoming club environment.

Role requires strong customer service skills, active listening, problem solving, diplomacy, and clear communication. Candidates must be able to lift up to 50 lbs and work a full-time schedule on site in Minneapolis.

Qualifications

• Customer service: communicates and interacts with customers to exceed their needs.
• Listening: actively listens and empathizes with customers.
• Problem solving: identifies issues and resolves them with effective solutions.
• Diplomacy: uses tact and appropriate language in all interactions.
• Communication: conveys questions/concerns to supervisor promptly.

Responsibilities

• Greet and meet potential members to provide a great experience.
• Handle front desk tasks and answer phone calls politely.
• Provide information calls and tours to potential members.
• Assist with member sign-ups, check-ins, cancellations, BCM amenity use.
• Forward complex service issues to Club Manager or Team Lead.
• Help maintain club neatness and cleanliness.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Job SummaryResponsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experience.Handle front desk related tasks:Answering phone calls in a polite and friendly manner to assist with questions or concerns.Taking info calls and toursAssist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.Help maintain the neatness/cleanliness of the club.BenefitsDollars for Scholars ProgramEmployee Appreciation ProgramFree Membership for self and one family member or friendTeam Member Support TeamHealth, Dental and Vision InsuranceCritical Illness InsuranceShort Term Disability InsuranceAccident InsuranceVoluntary Life InsurancePet InsuranceHSAAdvancement OpportunitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.Minimum QualificationsHonesty and good work ethicStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift to 50 lbs. less than 30% of the time.