Customer Service Rep

Zeta Group Inc; Merrillville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Zeta Group Inc. is hiring a Customer Service Representative for an onsite, full-time position at our headquarters. The role focuses on delivering outstanding customer service, conducting product demonstrations, and supporting sales efforts within a dynamic team environment.

You will engage with customers, identify needs, explain product features, and guide purchasing decisions. The role requires a strong service mindset, professionalism, and the ability to multitask in a retail setting.

Qualifications

• Proven experience as a Customer Service Representative or similar role.
• Strong communication skills, both verbal and written.
• High school diploma or equivalent; further education or certification in Customer Service is a plus.
• Excellent interpersonal skills with a focus on rapport-building, listening, and questioning skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask and manage time effectively.
• High level of professionalism and a customer-centric attitude.
• Strong problem-solving skills and ability to think under pressure.
• Commitment to ongoing personal and professional development.
• Ability to work well in a team environment and contribute to team goals.
• Flexibility to work in shifts, during weekends, or holidays if required.
• Knowledge of the industry’s products and services is preferred.
• Physical ability to stand for extended periods and handle the demands of a retail environment.
• Attention to detail and ability to maintain confidentiality and integrity.

Responsibilities

• Meet with customers and provide personalized product demonstrations.
• Build relationships by identifying customer needs and recommending the best solutions.
• Educate customers on product features and benefits.
• Help customers make informed purchasing decisions.
• Follow up with customers to ensure satisfaction and manage post-purchase issues.
• Deliver excellent customer service and aim to exceed expectations.
• Work toward team sales goals to contribute to company targets.
• Participate in daily training sessions and team meetings.
• Handle customer complaints and resolve issues promptly to maintain reputation.
• Maintain understanding of all products, services, and promotions.
• Prepare and present reports on customer interactions and feedback to management.
• Collaborate with sales team to improve customer engagement and retention.
• Assist in creation of promotional materials and participate in events.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multitasking

Time management

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Job Posting: Customer Service Representative

Company Overview

Zeta Group Inc. is excited to announce an opening for a Customer Service Representative. This full-time position is an excellent opportunity for individuals passionate about providing outstanding customer service and who are eager to make a significant impact within a dynamic team environment. Please note, this is not a remote job and will require the candidate to work onsite at our headquarters.

At Zeta Group Inc., we pride ourselves on fostering a collaborative work culture where creativity and efficiency are encouraged. As a Customer Service Representative, you will be at the forefront of our operations, ensuring that our clients receive the best possible experience with our products and services.

Duties and Responsibilities

• Meet with customers and provide personalized product demonstrations.
• Build relationships by identifying customer needs and recommending the best solutions.
• Educate customers on product features and benefits.
• Help customers make informed purchasing decisions.
• Follow up with customers to ensure satisfaction and manage any post-purchase issues.
• Deliver excellent customer service, aiming to exceed customer expectations.
• Work toward individual and team sales goals to contribute to the company's overall targets.
• Participate in daily training sessions and team meetings to sharpen skills and stay updated on product knowledge.
• Handle customer complaints and resolve issues promptly to maintain the company's reputation for service excellence.
• Maintain a thorough understanding of all company products, services, and promotional campaigns.
• Prepare and present reports on customer interactions and feedback to management.
• Collaborate with the sales team to develop strategies to improve customer engagement and retention.
• Assist in the creation of promotional materials and participate in events to showcase the company's offerings.
• Stay informed about industry trends and customer service practices to continuously improve skills and knowledge.
• Manage multiple customer inquiries simultaneously while maintaining attention to detail and courtesy.
• Utilize CRM systems to effectively track customer interactions and sales processes.
• Adhere to all company policies and procedures to ensure operational efficiency.

Requirements

• Proven experience as a Customer Service Representative or similar role.
• Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
• High school diploma or equivalent; further education or certification in Customer Service is a plus.
• Excellent interpersonal skills with a focus on rapport-building, listening, and questioning skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask and manage time effectively.
• High level of professionalism and a customer-centric attitude.
• Strong problem‑solving skills and the ability to think under pressure.
• Commitment to ongoing personal and professional development.
• Ability to work well in a team environment and contribute to team goals.
• Flexibility to work in shifts, during weekends, or holidays if required.
• Knowledge of the industry's products and services is preferred.
• Physical ability to stand for extended periods and handle the demands of a retail environment.
• Attention to detail and the ability to maintain confidentiality and integrity in all aspects of the job.
• Passion for helping others and creating a positive, impactful customer experience.