Customer Service Rep

Sterling East Corp.; Los Angeles (CA); Hybride; USD 45 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement plans

Paid time off

Résumé du poste

Sterling East Corp. in Los Angeles, CA seeks a full-time Customer Service Rep to provide top-notch client support. The role handles inquiries, resolves complaints, and ensures satisfaction through clear communication and problem-solving inside a retail environment.

Ideal candidates will have a high school diploma or equivalent, 1+ year of customer service, and proficiency in English. The position may include remote work flexibility, with evenings, weekends, and holidays required.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent communication skills.
• Proficiency in English.
• Bachelor's degree in a relevant field and at least two years in the industry.
• Proficiency with Excel and Word; comfortable with Microsoft Office.

Responsabilités

• Handle customer inquiries and resolve complaints.
• Ensure customer satisfaction through effective communication and problem-solving.
• Work closely with the customer service team.

Connaissances

Customer service

Communication

English proficiency

Formation

High school diploma or equivalent

Bachelor's degree in a relevant field

Outils

Excel

Word

Microsoft Office Suite

POS systems

Inventory management software

CRM tool

Description du poste

Sterling East Corp., a leading manufacturing company in Los Angeles, CA, seeks a full-time Customer Service Rep to provide top-notch support to clients.

The Customer Service Rep will handle customer inquiries, resolve complaints, and ensure satisfaction through effective communication and problem-solving skills.

This role involves working closely with the customer service team in Los Angeles, CA, to deliver outstanding service and maintain high customer satisfaction.

The annual salary for this position ranges from $45,000 to $57,854, with benefits such as health insurance, retirement plans, and possibly paid time off. The candidate will be responsible for managing daily operations, including scheduling staff, maintaining inventory, and ensuring compliance with health and safety regulations. They will use point-of-sale systems, inventory management software, and possibly a customer relationship management tool. The workplace is typically a retail environment, such as a grocery store or supermarket, requiring the candidate to work evenings, weekends, and holidays. The position requires a high school diploma or equivalent, and previous experience in retail or customer service is preferred.

The ideal candidate will have a high school diploma or equivalent, at least one year of customer service experience, and excellent communication skills. Proficiency in English is required.

The position is available immediately and requires a bachelor's degree in a relevant field, along with at least two years of experience in the industry. Candidates should be proficient in using Microsoft Office Suite, particularly Excel and Word, and should be comfortable working with large datasets. The role involves data analysis, report generation, and presenting findings to stakeholders. The workplace is flexible, allowing for remote work, but candidates must be available during standard business hours. The company offers a attractive compensation and benefits package, including health insurance and retirement plans.

• Handle customer inquiries and resolve complaints
• Ensure customer satisfaction through effective communication and problem-solving
• Work closely with the customer service team
• High school diploma or equivalent
• At least one year of customer service experience
• Excellent communication skills
• Proficiency in English