Customer Service Rep

RIS Rx; Irvine (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

RIS Rx is seeking a Patient Care and Reimbursement Specialist (Customer Service) in Irvine, CA, onsite. The role involves handling eligibility assessments, benefits verifications, and benefits investigations for patients enrolling in therapeutic programs, with support for reimbursement submissions and affordability programs.

The ideal candidate will multitask efficiently, adapt to dynamic processes, and excel in a collaborative team environment, delivering compassionate service and accurate

Qualifications

• Eligibility assessments, benefits verifications, and benefits investigations for patients in therapeutic programs
• Strong attention to detail and ability to multitask in a fast-paced environment
• Experience with MS Office and Excel; Salesforce experience is a plus
• Excellent communication and relationship-building skills
• Ability to learn new processes and adapt in a dynamic setting
• Time management and organizational skills
• Decision making and accountability in handling patient information
• Ethics and integrity in handling sensitive data

Responsibilities

• Execute eligibility assessments, verify benefits, and investigate benefits for patients enrolling in programs
• Support reimbursement submissions for commercial affordability programs
• Multitask effectively and prioritize tasks in an expanded role
• Collaborate with team members to ensure access to care for patients
• Maintain accurate records and document interactions with patients and providers

Job description

Location: Irvine, CA - Onsite

Pay: $20 - $23 hourly

Summary:

As a Patient Care and Reimbursement Specialist (Customer Service), you will play a vital

role in executing day-to-day deliverables across our program portfolio. You will be responsible

for completing eligibility assessments, benefits verifications, and benefits investigations for

patients enrolling in therapeutic programs via web or live calls. You will also support our

commercial affordability programs by completing and organizing reimbursement submissions.

Your ability to multitask, prioritize tasks, and work in an expanded capability role will be essential

to your success.

We are looking for:

We are looking for a Patient Care and Reimbursement Specialist who is passionate about

ensuring that patients have access to the best possible care and who is eager to join a team of

curious, courageous, and collaborative people in an inspiring environment.

The ideal candidate is a talented and outgoing individual who is both a critical thinker and a

relationship builder. You should possess the willingness and drive to adapt to a dynamic work

setting and be receptive to learning new processes. You should also have a sense of urgency to

complete tasks and be team-oriented, willing to help out when needed with extra tasks.

SKILLS:

• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coaching and Staff Management
• Experience working with MS Office and Excel
• Leadership Skills
• Customer Service
• Attention to Detail & the Ability to Multi-task.
• Organization and Time Management Skills
• Decision Making and Judgment
• Accountability and Dependability
• Ethics and Integrity
• Relationship Building
• Technical Knowledge
• Analytical Skills

EXPERIENCE:

• Customer Service/Call Center Experience: 1-2 years
• Past medical billing or pharmacy related experience (Preferred)
• Multiline telephone systems, Salesforce, MS Office