Customer Service Representative

Phoenix Healthcare Services; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wage and salary

Paid time off (PTO)

Health insurance

Dental insurance

Life insurance

Employee recognition plan

Job summary

A leading healthcare services provider in Tampa is seeking a Healthcare Patient Customer Service Representative. In this role, you will handle patient calls regarding EOBs, research balances, and manage payments and refunds. The ideal candidate has over a year of experience in medical billing and exhibits strong customer service skills. This position offers a regular weekday schedule and various competitive benefits, fostering a culture of excellence and trust among clients and employees.

Qualifications

• Minimum of one year in medical billing and collections.
• Knowledge of medical billing and reimbursement processes.
• Ability to communicate effectively with patients.

Responsibilities

• Answer patient calls regarding EOB and research balances.
• Manage patient refunds and process payments.

Skills

Attention to detail

Customer service experience

Communication skills

Organizational skills

Job description

About the job Customer Service Representative

Phoenix Healthcare Services is a leader in reliable, customer service based revenue cycle management services. We work hard at fostering a corporate culture of excellence and trust among clients and employees. In 2008, we set out to change the world of Revenue Cycle Management. We started as a medical billing company, and have since evolved into an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. We didn’t stop there; by leveraging decades of experience, we have carefully developed our own proprietary technology to further improve our client experience and overall financial performance. With an exceptional client satisfaction history managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate, we’re quickly growing and looking for the right candidate to join our team.

Title: Healthcare Patient Customer Service Representative
Schedule: Monday - Friday (no weekends)
Experience: Minimum of one year
Travel required: None

Primary Responsibilities

• Answer patient calls regarding EOB and research balances.
• Manage patient refunds.
• Process patient payments.

Requirements

• A minimum of one year of experience in medical billing and collections required.
• Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid and Medicare.
• Thorough understanding of EOBs, and the ability to effectively communicate by phone and in writing with patients.
• Consistently demonstrate extensive attention to detail, organization and multi-tasking skills.
• Ability to provide a positive customer service experience to clients, guests, and patients.
• Self-motivated, multitasking and a team player.

Benefits

• Competitive wage and salary
• Paid time off (PTO)
• Health insurance
• Dental insurance
• Life insurance
• Employee recognition plan