Customer Service Rep

RIS Rx, LLC; Irvine (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Job summary

RIS Rx, LLC in Irvine, CA seeks a Customer Service Rep to support patient access to care by handling eligibility checks, benefits verifications, and reimbursement submissions. This full-time onsite role emphasizes accuracy, multitasking, and a proactive customer-centered approach.

The position offers hourly pay ranging from $20 to $23, with on-site work in Irvine, CA, and opportunities for training and growth within the organization.

Qualifications

• 1-2 years of Customer Service/Call Center experience.
• Past medical billing or pharmacy related experience preferred.
• Experience with multiline telephone systems, Salesforce, and MS Office.

Responsibilities

• Execute eligibility assessments and benefits verifications for patients.
• Assist with benefits investigations for therapeutic program enrollment.
• Support reimbursement submissions for commercial affordability programs.

Skills

Customer service

Call center

Attention to detail

Multitasking

Time management

Organization

Decision making

Ethics and integrity

Technical knowledge

Analytical skills

Tools

Salesforce

MS Office

Job description

Customer Service Rep

RIS Rx, LLC Irvine, California, United States

About this position

At RIS Rx, we believe that no patient should be left behind. We are a healthcare technology and service organization based in Irvine, CA, dedicated to providing superior services with a high degree of proficiency in the pharmaceutical industry. At RIS Rx, we offer a full-time position with room for growth in the organization. We provide on-the-job training, and you will be assigned a trainer to help you facilitate your understanding of the concepts in benefits and insurance verification. We offer a business casual dress code, and our primary location is in Irvine, CA.

If you are passionate about helping patients access the care they need and want to join a team of curious, courageous, and collaborative people who share your determination to tackle the world's toughest medical challenges, we invite you to apply for this exciting opportunity.

• Paid time off

Location: Irvine, CA - Onsite

Pay: $20 - $23 hourly

Summary:

As a Patient Care and Reimbursement Specialist (Customer Service), you will play a vital role in executing day-to-day deliverables across our program portfolio. You will be responsible for completing eligibility assessments, benefits verifications, and benefits investigations for patients enrolling in therapeutic programs via web or live calls. You will also support our commercial affordability programs by completing and organizing reimbursement submissions.

Your ability to multitask, prioritize tasks, and work in an expanded capability role will be essential to your success.

We are looking for:

We are looking for a Patient Care and Reimbursement Specialist who is passionate about ensuring that patients have access to the best possible care and who is eager to join a team of curious, courageous, and collaborative people in an inspiring environment.

The ideal candidate is a talented and outgoing individual who is both a critical thinker and a relationship builder. You should possess the willingness and drive to adapt to a dynamic work setting and be receptive to learning new processes. You should also have a sense of urgency to complete tasks and be team-oriented, willing to help out when needed with extra tasks.

SKILLS

• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coaching and Staff Management
• Experience working with MS Office and Excel
• Attention to Detail & the Ability to Multi-task.
• Organization and Time Management Skills
• Decision Making and Judgment
• Accountability and Dependability
• Ethics and Integrity
• Technical Knowledge
• Analytical Skills

EXPERIENCE

• Customer Service/Call Center Experience: 1-2 years
• Past medical billing or pharmacy related experience (Preferred)
• Multiline telephone systems, Salesforce, MS Office