Customer Service Representative

USOC BioMedical, LLC; Irvine (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off and company holidays

Consistent daytime schedule (Mon-Fri,

Professional growth opportunities

Meaningful work supporting healthcare

Job summary

USOC Medical in Irvine, CA is seeking a detail-oriented Customer Service Representative to be the frontline for our healthcare equipment clients. You will support Account Executives, manage orders, and maintain accurate customer records to ensure a seamless experience.

We offer competitive pay, medical/dental/vision benefits, PTO, and a daytime schedule (Mon-Fri, 8:00 AM–4:30 PM) in a collaborative, team-focused environment that values integrity and customer care.

Qualifications

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and a positive attitude.
• Experience with NetSuite is a plus.
• Previous customer service, administrative support, or order processing experience preferred.

Responsibilities

• Answer and manage incoming customer calls and emails
• Provide prompt, professional, and accurate customer support
• Assist Account Executives with customer requests and day-to-day support
• Enter and manage customer orders with a high degree of accuracy
• Maintain organized customer records and documentation
• Follow up on customer inquiries and service requests
• Collaborate with internal departments to ensure smooth order processing and customer satisfaction
• Support daily administrative and operational activities as needed

Skills

Attention to detail

Organizational skills

Communication skills

Customer service mindset

Multitasking

Problem-solving

NetSuite experience

Administrative support experience

Tools

NetSuite

Job description

Customer Service Representative

$25.00 per Hour | Full-Time | On-Site | Irvine, CA

Join a Team That Supports Healthcare Excellence

USOC Medical is seeking a Customer Service Representative to join our growing team in Irvine, CA.

About USOC Medical

At USOC Medical, our mission is to enhance healthcare by delivering exceptional medical equipment services that prioritize quality, reliability, and innovation. We are committed to building long-term partnerships with healthcare providers through trust, integrity, and an unwavering dedication to excellence.

Our team helps hospitals, surgery centers, and healthcare facilities maximize the performance and lifespan of their medical equipment through expert repair services, customized solutions, and responsive customer support. Every employee plays an important role in helping healthcare providers deliver exceptional patient care.

Our Core Values

Customer Focus – We strive to deliver exceptional service and build lasting relationships with our customers.

Quality & Reliability – We are committed to accuracy, consistency, and excellence in everything we do.

Innovation – We continuously seek better solutions that improve performance and efficiency.

Integrity – We act with honesty, accountability, and professionalism.

Teamwork – We collaborate across departments to achieve shared success and support one another.

Position Summary

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our growing team in Irvine, CA. This position serves as a key point of contact for customers while supporting Account Executives and internal teams to ensure an exceptional customer experience.

The ideal candidate is organized, dependable, enjoys helping others, and thrives in a fast-paced environment where accuracy and customer satisfaction are essential.

Key Responsibilities

• Answer and manage incoming customer calls and emails
• Provide prompt, professional, and accurate customer support
• Assist Account Executives with customer requests and day-to-day support
• Enter and manage customer orders with a high degree of accuracy
• Maintain organized customer records and documentation
• Follow up on customer inquiries and service requests
• Collaborate with internal departments to ensure smooth order processing and customer satisfaction
• Support daily administrative and operational activities as needed

Qualifications

• Strong attention to detail and organizational skills
• Excellent communication and interpersonal abilities
• Customer-focused mindset with a commitment to service excellence
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and a positive attitude
• Experience with NetSuite is a plus
• Previous customer service, administrative support, or order processing experience preferred

What We Offer

• Competitive starting pay of $25.00 per hour
• Medical, dental, and vision benefits
• Paid time off and company holidays
• Consistent daytime schedule (Monday-Friday, 8:00 AM - 4:30 PM)
• Supportive, team-oriented work environment
• Opportunity for professional growth and advancement
• Meaningful work supporting healthcare providers and patient care

If you are a reliable, customer-focused professional who enjoys helping others and being part of a collaborative team, we'd love to hear from you.