Customer Service Rep

Lincare Holdings; Illinois; On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings is looking for a dedicated employee to communicate with customers, answer questions, and resolve problems in Illinois. This role involves handling inbound and outbound calls while assessing customer needs and ensuring compliance with physician orders.

Ideal candidates must have a High School Diploma or GED and basic computer entry skills. The position offers competitive benefits including medical coverage, paid time off, and tuition reimbursement.

Qualifications

• High School Diploma or General Education Diploma (GED), or 1-3 months related experience.
• Required to have computer entry skills.
• Must meet specific licensing requirements.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Document calls in computerized record-keeping system.
• Enter customer orders and verify demographic information.

Skills

Customer communication

Problem-solving

Computer entry

Pharmacy terminology

Education

High School Diploma or GED

Job description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage; paid time off; retirement savings; tuition reimbursement and other benefits. There is also a generous employee referral program and a wide array of employee discounts to take advantage of.