Customer Service Rep

Lincare Holdings; Fairfield (ME); On-site; USD 20,664 - 27,552; Full time

Job summary

Lincare Holdings is seeking a customer service associate in the United States. You will communicate with customers via inbound and outbound calls, answer questions, and help identify additional product and service needs while ensuring compliance with physician directions.

The role involves documenting calls, entering orders, and verifying demographic information in computerized systems. Training of staff and accurate processing are essential responsibilities.

Qualifications

• High school diploma or GED; entry level experience acceptable.
• Accurate data entry and documentation in computerized systems.
• Must meet any location licensing requirements as applicable.

Responsibilities

• Communicate with customers via inbound and outbound calls; assist with questions and problems.
• Assess needs for additional products or services and verify physician directions.
• Document calls in the record-keeping system and enter orders accurately.
• Verify demographics and patient information in computerized records.
• Explain product and service details to customers and provide education as needed.
• Assist with training of fellow employees as required.

Skills

Customer communication

Problem solving

Data entry

Pharmacy terminology

Documentation

Training others

Numerical calculation

Education

High School Diploma or GED

Tools

Order entry system

CRM software

Job description

Offering $15.10 to $20

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Benefits

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.