Customer Service Representative

Accurate Personnel LLC; Houston (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Accurate Personnel is hiring immediately for a Customer Care Representative to join our team in Houston, Texas. This contract position offers a clear path to permanent, full-time employment based on performance.

You will be the frontline contact, delivering information, resolving inquiries, and maintaining professional daily communications with clients. Responsibilities include handling phone-based inquiries, guiding clients through account details, and drafting clear emails to coordinate with

Qualifications

• 2+ years in a high-volume call center or contact center environment.
• Professional customer care or call center role within last 2–3 years.
• Strong verbal articulation and professional written communication.

Responsibilities

• Serve as frontline contact handling phone-based inquiries and outreach to resolve client matters.
• Walk clients through account details, explaining services and updates with clarity.
• Utilize de-escalation techniques to handle sensitive customer scenarios calmly and professionally.
• Draft clear, professional emails to coordinate with internal departments and external clients.
• Maintain up-to-date understanding of workflows and services to provide accurate support.
• Drive daily metrics independently while contributing to the team.

Skills

Customer service

Call center experience

Verbal communication

Written communication

De-escalation

Email drafting

Education

High school diploma or GED

Job description

HIRING IMMEDIATELY: CUSTOMER CARE REPRESENTATIVE IN HOUSTON, TX

Accurate Personnel is hiring immediately for a Customer Care Representative to join our team in Houston, Texas. This role begins as a contract opportunity with a clear pathway toward permanent, full-time employment based on performance. As a primary point of contact, you will play a vital role in ensuring an exceptional experience for our clients by delivering clear information, resolving account inquiries, and managing daily communications with professionalism.

Pay, Schedule, and Location

• $15.00/hour
• Monday to Friday, 8:00am – 5:00pm
• Excellent benefits package, including medical, dental, and vision
• Located in Houston, Texas

Duties and Responsibilities

• Serve as the frontline contact handling phone-based inquiries and outreach to resolve client matters efficiently
• Walk clients through their account details, explaining services and updates with clarity
• Utilize strong de-escalation techniques to handle sensitive or challenging client scenarios calmly and professionally
• Draft clear, professional emails to coordinate with internal departments and respond to external clients
• Maintain an up-to-date understanding of our workflows and services to provide accurate, reliable support
• Drive individual daily metrics independently while contributing positively to the overall team dynamic

Requirements and Qualifications

• High school diploma or GED equivalent required
• A minimum of 2+ years of dedicated experience working in a high-volume call center or contact center environment
• Must have held a professional customer care or call center role within the last 2-3 years to ensure familiar, up-to-date industry skills
• Strong verbal articulation and professional written communication skills.
• Proven ability to remain patient, empathetic, and solution-oriented under pressure

(Salary range based on experience)

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

(HTB)