Customer Service Representative

Connect One, LLC; Mississippi; On-site; USD 30,000 - 45,000; Full time

Job summary

Connect One, LLC is looking for a Customer Service representative in Mississippi. Responsibilities include managing client calls, providing accurate information, and handling complaints effectively.

Qualified candidates will have proven customer support experience, exceptional communication skills, and a high school diploma or GED. Strong computer skills are essential, including proficiency in Microsoft Office. This role offers opportunities for professional development and skill enhancement.

Qualifications

• Proven customer support experience.
• Strong phone contact handling skills.
• Ability to multi-task and prioritize.

Responsibilities

• Manage incoming calls from clients and debtors.
• Provide accurate and complete information.
• Handle complaints and follow up for resolution.

Skills

Customer support experience

Active listening

Communication skills

Time management

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Customer Service

• Effectively manage incoming calls from clients and debtors
• Identify and assess clients’ needs to achieve satisfaction
• Complete computer updates and records
• Provide accurate, valid and complete information by using the right methods
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Ability to adapt/respond to different types of callers

Requirements

• Proven customer support experience
• Previous call center experience a plus
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or GED
• Strong computer skills, including Microsoft office suite of products
• Ability to learn and use new company specific software