Customer Service Rep

U.S. Legal Support; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Parental Leave

LifeLock

retirement benefits

Paid time off

9 paid holidays

Flexible spending accounts

Commuter benefits

Short- and long-term disability

Employee Assistance Program

Job summary

U.S. Legal Support in Houston, TX, is seeking a Customer Service Representative to act as the primary liaison between clients and internal teams.

You will ensure a smooth, positive experience, log interactions, and support documentation and requests with a customer-first mindset. Ideal candidates have a high school diploma (bachelor’s preferred) and at least 2 years of customer service experience, with strong verbal and written communication.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and adapt to different customers.

Responsibilities

• Provide administrative support to clients and internal departments.
• Build and maintain strong client relationships with a focus on retention.
• Communicate with clients via phone and email regarding documentation, requests, and updates.
• Process and respond to emails, calls, and messages that require immediate attention.
• Accurately log client interactions, inquiries, and resolutions in our internal database.
• Follow HIPAA-compliant communication procedures, guidelines, and policies.
• Proactively identify and resolve issues, ensuring client satisfaction.
• Perform additional duties as needed.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Education

High School Diploma

Bachelor’s degree preferred

Job description

Are you reliable, detail-oriented, and passionate about providing excellent customer service? Do you enjoy solving problems, working with people, and staying organized in a fast-paced environment?
U.S. Legal Support is seeking a Customer Service Representative who communicates effectively, thrives under pressure, and has a customer-first mindset. As a Customer Service Representative, you’ll act as the primary liaison between our clients and internal teams, ensuring a smooth and positive experience for all.

Customer Service Representative Job Functions:

• Provide administrative support to clients and internal departments
• Build and maintain strong client relationships with a focus on retention
• Communicate with clients via phone and email regarding documentation, requests, and updates
• Process and respond to emails, calls, and messages that require immediate attention
• Accurately log client interactions, inquiries, and resolutions in our internal database
• Follow HIPAA-compliant communication procedures, guidelines, and policies
• Proactively identify and resolve issues, ensuring client satisfaction
• Perform additional duties as needed

Perks and Benefits

We provide our Customer Service Representatives with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team activities, and more! Additional perks include retirement benefits, paid time off (including 9 paid holidays), flexible spending accounts, commuter benefits, short- and long-term disability, and an Employee Assistance Program.

Requirements

To qualify for this position, you must have a high school diploma (Bachelor’s degree preferred) and at least 2 years of customer service experience. Strong verbal and written communication skills are essential, as is the ability to multitask, prioritize, and adapt to various customer personalities. Experience in the service or legal industry is a plus.