Client Care & Retention Specialist

U.S. Legal Support; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Parental Leave

LifeLock

retirement benefits

Paid time off

9 paid holidays

Flexible spending accounts

Commuter benefits

Short- and long-term disability

Employee Assistance Program

Job summary

U.S. Legal Support in Houston, TX, is seeking a Customer Service Representative to act as the primary liaison between clients and internal teams.

You will ensure a smooth, positive experience, log interactions, and support documentation and requests with a customer-first mindset. Ideal candidates have a high school diploma (bachelor’s preferred) and at least 2 years of customer service experience, with strong verbal and written communication.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and adapt to different customers.

Responsibilities

• Provide administrative support to clients and internal departments.
• Build and maintain strong client relationships with a focus on retention.
• Communicate with clients via phone and email regarding documentation, requests, and updates.
• Process and respond to emails, calls, and messages that require immediate attention.
• Accurately log client interactions, inquiries, and resolutions in our internal database.
• Follow HIPAA-compliant communication procedures, guidelines, and policies.
• Proactively identify and resolve issues, ensuring client satisfaction.
• Perform additional duties as needed.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Education

High School Diploma

Bachelor’s degree preferred

Job description

U.S. Legal Support in Houston, TX, is seeking a Customer Service Representative to act as the primary liaison between clients and internal teams.

You will ensure a smooth, positive experience, log interactions, and support documentation and requests with a customer-first mindset. Ideal candidates have a high school diploma (bachelor’s preferred) and at least 2 years of customer service experience, with strong verbal and written communication.