Client Relations & Support Specialist

U.S.-Legal-Suppor; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and 9 Company Holidays

LifeLock Identity Protection

Flexible Spending Accounts

Short-Term and Long-Term Disability

Employee Assistance Program (EAP)

Pet-Friendly Benefits

Professional Development and Career成长

Job summary

US Legal Support is seeking a Customer Service Representative to be the primary contact between clients and internal teams. You will handle inquiries, resolve issues, and ensure clients receive high-level service with accuracy and professionalism.

The ideal candidate brings strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while building lasting client relationships.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of customer service, client support, or related experience.
• Strong written and verbal communication skills.
• Ability to multitask and manage competing priorities.
• Proficiency with Microsoft Office and web-based applications.

Responsibilities

• Build and maintain strong client relationships with satisfaction and retention.
• Serve as a primary point of contact for client inquiries and requests.
• Communicate professionally with clients via phone, email, and other channels.
• Provide timely updates regarding orders, requests, and account activity.
• Document client interactions and resolutions within company systems.
• Process and respond to emails, calls, and messages requiring immediate attention.
• Provide administrative support to clients and internal departments.

Skills

Customer service

Relationship-building

Communication

Multitasking

Attention to detail

Problem-solving

Adaptability

Team player

Education

High School Diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

US Legal Support is seeking a Customer Service Representative to be the primary contact between clients and internal teams. You will handle inquiries, resolve issues, and ensure clients receive high-level service with accuracy and professionalism.

The ideal candidate brings strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while building lasting client relationships.