Customer Service Assistant

U.S. Legal Support; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Parental Leave

LifeLock

Family- and pet-friendly benefits

Job summary

U.S. Legal Support in Houston, TX is seeking a Customer Service Assistant who thrives on problem solving and delivering excellent service. You’ll support client communications, process invoices, and coordinate with facilities and field contacts onsite.

Ideal candidates have a high school diploma, at least 2 years of customer service experience, and strong phone and email communication skills. Legal or administrative experience is a plus, and a positive, adaptable attitude is encouraged.

Qualifications

• High school diploma.
• At least 2 years of customer service experience.
• Ability to communicate effectively by phone and email.
• Legal or administrative experience is a plus.

Responsibilities

• Support Client Service Specialists (CSS) with client communications to help obtain records.
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications).
• Manage incoming invoices and correspondence.
• Handle calls and emails from agents or field contacts.
• Research incomplete or missing contact information for facilities.
• Make expediting calls for urgent requests, client follow-ups, and problem records.
• Monitor and respond to CSR emails and voicemails.
• Troubleshoot and research missing records and elevate as needed.
• Confirm invoice amounts align with record request limits.
• Process payments via check or credit card.
• Log credit card payments and verify check clearances.
• Provide payment documentation for internal or client use.
• Research purpose of correspondence.
• Coordinate directly with facilities or track items for internal CSR review.

Skills

Detail-oriented

Customer service

Multitasking

Problem-solving

Active listening

Excellent communicator

Positive attitude

Education

High school diploma

Job description

Are you detail-oriented, customer-service driven, and super adaptable? Do you enjoy multitasking, problem-solving, and thinking critically (without breaking a sweat)?

U.S. Legal Support is looking for a Customer Service Assistant who’s a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, come join our legal services team onsite in Houston, TX!

What You’ll Do (Your Daily “Get-It-Done” List)

Customer Service Assistant Job Functions

• Support Client Service Specialists (CSS) with client communications to help obtain records
• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)
• Manage incoming invoices and correspondence
• Handle calls and emails from agents or field contacts
• Research incomplete or missing contact information for facilities
• Make expediting calls for urgent requests, client follow-ups, and problem records
• Monitor and respond to CSR emails and voicemails
• Troubleshoot and research missing records and elevate as needed
• Confirm invoice amounts align with record request limits
• Process payments via check or credit card
• Log credit card payments and verify check clearances
• Provide payment documentation for internal or client use
• Research purpose of correspondence
• Coordinate directly with facilities or track items for internal CSR review

Perks & Benefits (Yes, Pets Count)

We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more!

Requirements (Nice & Simple)

To qualify, all you need is:

• High school diploma
• At least 2 years of customer service experience
• Ability to communicate effectively by phone and email
• Legal or administrative experience is a plus!