Customer Service Representative

Petro Home Services; City of Troy (NY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical coverage (F/T staff)

Dental coverage (F/T staff)

Retirement Savings

Plus more!

Job summary

Petro Home Services is seeking a Customer Service Representative to handle inbound and outbound calls, answer questions, and provide consultation on pricing, service plans, and billing issues. You will play a key role alongside an established customer base and be empowered to deliver outstanding service.

This full-time role emphasizes communication, active listening, and problem solving, with opportunities for advancement.

Qualifications

• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred.
• Ability to work in a fast paced environment.
• Excellent verbal and written communication and active listening skills.
• Strong interpersonal and negotiation abilities.
• Detail oriented and able to handle multiple tasks.

Responsibilities

• Take inbound calls from customers and make outbound follow-up calls.
• Provide pricing, service plan information, and billing assistance.
• Identify upsell opportunities and aid in customer retention.
• Coordinate with other departments to resolve issues.
• Negotiate prices and service plan payments per company guidelines.

Skills

Communication

Active listening

Interpersonal skills

Negotiation

Troubleshooting

Teamwork

Education

High School Diploma or Equivalent

Job description

Description

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation on pricing, service plans and billing issues.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include

• Preparing account changes
• Troubleshooting and resolving customer issues
• Identifying and acting upon potential new sales opportunities
• Assisting with customer retention
• Working with other departments to ensure timely resolution of customer issues
• Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Requirements

As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include

• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Ability to work well in a fast paced environment
• Excellent telephone skills
• Strong troubleshooting abilities
• Solid negotiating skills
• Computer proficient
• Must be flexible for weekday and weekend shifts

Benefits

As a Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage (F/T staff)
• Dental coverage (F/T staff)
• Retirement Savings
• Plus more!

Build a rewarding career with an industry leader!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.