Customer Service Representative

Green Bay Packaging Inc.; Pavilion Township (MI); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription drug coverage

Wellness programs

STD/LTD

Life insurance

401(k) match

Pension plan

Job summary

Green Bay Packaging Inc. in Kalamazoo, MI is seeking a Customer Service Representative to manage orders, communicate with clients, and support the National Account Sales Team.

This is an on-site, full-time role with a strong emphasis on project management rather than call-center duties. The CSR will coordinate with production teams and internal departments, ensuring accurate information and timely processing while maintaining detailed records.

Qualifications

• High school diploma required; Associate or Bachelor’s degree preferred.
• Minimum of one year in a customer service environment.
• Strong customer orientation and commitment to service excellence.
• Superior organizational and time management skills.
• Excellent verbal and written communication skills.
• Interpersonal skills across all company levels.
• Self-starter able to work independently.
• High attention to detail and strong problem-solving skills.
• Proficiency in Microsoft Office; data entry experience preferred.
• Manufacturing experience preferred.

Responsibilities

• Provide timely and accurate information about order status and product knowledge requests.
• Process customer orders/changes and returns per department policies.
• Process customer returns per department policies and procedures.
• Work with accounts receivable to resolve disputed payments.
• Provide feedback on service failures or customer concerns.
• Partner with Sales Representatives to meet customer service expectations.
• Prioritize fluctuating workload and multi-task effectively.

Skills

Customer service

Communication

Organizational skills

Data entry

Microsoft Office

Manufacturing experience

Independent work

Attention to detail

Problem solving

Education

High school diploma

Associate orBachelor’s degree preferred

Job description

Kalamazoo Division
Kalamazoo, MI 49048, USA

• On-site
• Salary : $52,000 USD per year
• Customer Service
• Full-Time
• Requisition #: CUSTO003054

Description

Position Overview

We are a work from work organization; this position is not remote.

Wage Range is $48k to 58k

Our Customer Service Representative position is more Project Management position, not a Call-Center position.

The Customer Service Representative (CSR) is responsible for delivering high-quality, consistent, and efficient service to customers through daily interaction with clients, sales representatives, production teams, and internal departments. This role supports the National Account Sales Team and requires a strong understanding of production processes to ensure accurate and timely communication. The CSR will manage customer orders, resolve issues, and provide technical support while maintaining detailed records. A commitment to customer satisfaction and the ability to thrive in a fast-paced environment are essential.

Responsibilities

You will be expected to:

• Provide timely and accurate information about incoming customer order status and product knowledge requests.
• Process customer orders/changes and returns according to established department policies and procedures.
• Process customer returns according to established department policies and procedures.
• Work closely with accounts receivable department to resolve any disputed payment items.
• Provide timely feedback to the Company regarding service failures or customer concerns.
• Partner with Sales Representatives to meet and exceed each customer’s service expectations.
• Ability to prioritize a fluctuating work load.
• Willingness to work with clients and sales representatives through a variety of media: phone, email, memos, etc.

Perform other duties as assigned.

Qualifications

• High school diploma required; Associate or Bachelor’s degree preferred
• Minimum of one year in a customer service environment
• Strong customer orientation and commitment to service excellence
• Superior organizational and time management skills
• Excellent verbal and written communication skills
• Exceptional interpersonal skills and ability to interact across all levels of the company
• Self-starter with the ability to work independently
• High attention to detail and strong problem-solving skills
• Proficiency in Microsoft Office; previous data entry experience required
• Experience in a manufacturing environment preferred

Ability to manage multiple tasks in a fast-paced, team-based environment

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.

Company Overview

Started in 1933,Green Bay Packaging Inc.is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.

Qualities

Behaviors

Required

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.