Customer Service Rep

Planet Fitness; Eden Prairie (MN); On-site; USD 28,000 - 42,000; Full time

Job summary

Planet Fitness is looking for a motivated individual to join their team in Eden Prairie, MN, as a Customer Service Representative. In this role, you will be responsible for ensuring that new members have a positive experience, handling front desk tasks, and assisting with member services.

The ideal candidate should possess strong customer service skills, the ability to actively listen to and address customer needs, and a basic proficiency in computer usage. Additionally, physical demands include standing and walking for extended periods and the ability to lift up to 50 lbs.

Qualifications

• Communicates and interacts with customers effectively.
• Actively listens and empathizes with customer concerns.
• Recognizes, defines, and solves problems collaboratively.
• Demonstrates tact and professionalism in interactions.
• Requires standing and walking at least 75% of the shift.

Responsibilities

• Greet potential members and ensure a positive experience.
• Handle front desk tasks including checking in members.
• Facilitate member services and resolve issues.
• Help maintain the cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Active listening

Problem solving

Diplomacy

Job description

Job Details: Job Location: Eden Prairie EP - Eden Prairie, MN 55344

Position Type: Full-Time/Part-Time

Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related tasks, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a member's account
• Facilitate member services issues and question, and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8-hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time