Overnight

Planet Fitness; Hudson (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness in Hudson, Wisconsin is seeking a Customer Service Associate for the front desk. You will greet members, sign up new members, process tours, and handle check-ins while maintaining the club's welcoming atmosphere.

The role emphasizes friendly communication, problem solving, and basic computer tasks; night shift options are available; the position may be full-time or part-time depending on club needs.

Qualifications

• Strong customer service skills.
• Listening and empathy to understand member needs.
• Problem solving with a proactive approach.
• Diplomacy in all interactions; professional communication.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks, sign up new members, check-ins, and tours.
• Forward member service issues to Club Manager/Assistant Manager as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Basic computer proficiency

Job description

Job Details

Job Location: Hudson HUD - Hudson, WI 54016

Position Type: Full-Time/Part-Time

Job Shift: Night Shift

Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

QualificationsEssential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time