Customer Service Rep

externallincarecareers; City of Watertown (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

On-the-job training

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a customer service representative to assist patients by answering questions, resolving issues, and identifying additional product and service needs. You will document calls, process orders, and verify demographic information in a pharmacy-focused environment.

The role requires clear communication, basic computer entry skills, and familiarity with pharmacy terminology. Training and advancement opportunities are offered as part of a comprehensive benefits package.

Qualifications

• High School Diploma or GED; 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicate with customers via inbound and outbound calls and calls generated by an automated dialer system.
• Assess customer need for additional products or services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers regarding products and services.
• Document calls in a computerized record-keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Assist with training of employees.
• Calculate figures for frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer service

Communication skills

Data entry

Pharmacy terminology

Team collaboration

Education

High School Diploma or GED

1-3 months related experience

Computer entry

Job description

Offering $17 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.