Customer Service Rep

externallincarecareers; Fairfield (NJ); On-site; USD 22,000 - 32,000; Full time

Job summary

externallincarecareers is seeking a customer service representative in the United States, New Jersey area to handle inbound/outbound calls, educate customers on products, and document orders. The role involves data entry, updating records, and verifying demographics.

The position requires a High School Diploma or GED and basic computer entry skills, with licensing requirements possibly applying by location. This role may offer wage incentives and benefits as part of a broader employment program.

Qualifications

• High School Diploma or GED; 1–3 months related experience or training.
• Computer entry required.
• Licensing requirements may apply for specific locations.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services.
• Assesses adherence to physician orders for products/services.
• Answers questions and educates customers about products/services.
• Documents calls in a computerized record keeping system.
• Enters customer orders in a computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Phone calls

Data entry

Education

High School Diploma or GED

Job description

Offering $16 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.