Customer Service Rep

Planet Fitness - Baseline Fitness; BLOOMINGTON (MN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health, Dental & Vision

Free Membership

Advancement Opportunities

Dollars for Scholars

Employee Appreciation

Job summary

Planet Fitness - Baseline Fitness in Bloomington, MN is seeking a front desk associate to drive new member sales and create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role involves greeting and meeting potential members, handling front desk tasks, answering calls, coordinating tours, assisting with sign-ups and cancellations, updating member information, and keeping the club clean and welcoming for all guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to provide a great customer experience.
• Answer front desk calls and assist with questions or tours.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Maintain cleanliness and organization of the club.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Honesty

Basic computer skills

Job description

Job DetailsJob Location: Bloomington BLM - Bloomington, MN 55431Position Type: Full-Time/Part-TimeSalary Range: $13.75 - $15.00 HourlyJob Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.