Customer Service Rep

Planet Fitness - Baseline Fitness; Fargo (ND); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Short-term disability

Accident insurance

Voluntary life

Pet insurance

HSA

Advancement opportunities

Dollars for Scholars

Employee appreciation

Free membership

Job summary

Planet Fitness - Baseline Fitness in Fargo, ND is seeking staff to deliver exceptional customer service and drive new member sales. The role focuses on creating a welcoming environment for members, prospective members, and guests.

You will greet guests, answer questions, handle tours, assist with sign-ups and sign-ins, and help resolve service issues while maintaining a clean, friendly club atmosphere.

Qualifications

• Strong customer service skills.
• Able to listen actively and empathize with customers.
• Able to solve problems and explain solutions clearly.

Responsibilities

• Greet and meet potential members to provide an excellent experience.
• Answer phone questions and assist with inquiries.
• Assist with member sign-ups, check-ins, cancellations, and updating member info.
• Forward issues to Club Manager or Team Lead when needed.
• Maintain cleanliness and tidiness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

Basic computer skills

Job description

Job DetailsJob Location: Fargo MKM - Fargo, ND 58103Position Type: Full-Time/Part-TimeJob Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.