Team Lead

Planet Fitness - Baseline Fitness; BLOOMINGTON (MN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Support

Health/Dental/Vision

Critical Illness

Short-Term Disability

Accident Insurance

Life Insurance

Pet Insurance

HSA

Advancement

Job summary

Planet Fitness - Baseline Fitness in Bloomington, MN is seeking a Full Time Member Services Associate to support gym operations and ensure a positive member experience. The role involves front desk duties, member check-ins, tours, sign-ups, and helping resolve member questions, under the supervision of the Club Manager.

Responsibilities include greeting members, assisting staff, maintaining cleanliness, supporting marketing promotions, and keeping inventory and reports up to date to help the

Qualifications

• Customer service skills and strong communication are required.
• Active listening and empathy for customers are essential.
• Problem solving and collaboration to resolve issues are needed.
• Basic computer proficiency is required.

Responsibilities

• Assist in training and developing staff.
• Maintain front desk operations and provide excellent customer experience.
• Answer phone calls, take information calls, assist member check-ins and sign-ups.
• Conduct gym tours and assist with member account updates.
• Support club manager and ensure adherence to policies.
• Help maintain cleanliness and appearance of the gym.
• Assist with marketing efforts and inventory tracking.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Teamwork

Basic computer proficiency

Job description

Job Details

Job Location: Bloomington BLM - Bloomington, MN 55431

Position Type: Full Time

Salary Range: $15.00 - $15.00 Hourly

Job Category: Customer Service

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls.
• Assist in member check-ins, sign-ups, cancellations, and updating member account information.
• Great/meet potential members and provide gym tour.
• Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.