Customer Service Rep

Planet Fitness; Faribault (MN); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

HSA

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Team Member Support Team

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Job summary

Planet Fitness in Faribault, MN is seeking staff for front desk and member services. The role focuses on new member sales and delivering a superior member experience through excellent customer service at the front desk and during tours.

You will assist with sign-ups, cancellations, and account updates while helping maintain a clean, welcoming club environment. Qualified candidates show honesty, strong customer service skills, and basic computer proficiency.

Qualifications

• Honesty and work ethic are essential for consistent service.
• Strong customer service skills to greet and assist members.
• Basic computer proficiency for member accounts and sign-ups.

Responsibilities

• Greet and meet potential members, delivering a positive experience.
• Handle front desk tasks: answer calls, provide information, give tours.
• Assist with member check-ins, sign-ups, cancellations, and updating accounts.
• Maintain club cleanliness and organization.

Skills

Honesty and work ethic

Strong customer service

Basic computer skills

Job description

Job Details

Job Location: Faribault - Faribault, MN 55021-4513
Position Type: Full-Time/Part-Time
Salary Range: $13.25 - $13.25 Hourly
Job Category: Customer Service

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.