Customer Service Rep

Lincare; Bloomington (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare services company based in Bloomington, Indiana, is looking for a customer service representative. The role involves communicating with customers to answer questions, resolve issues, and assess their ongoing product needs. Responsibilities include making inbound and outbound calls, documenting interactions, and ensuring compliance with physician orders. Ideal candidates should be detail-oriented and proficient in record keeping. This position offers an opportunity to support customer education regarding essential healthcare services.

Responsibilities

• Communicates with customers via inbound and outbound manual calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Job description

ConvaCare Services Position

This employee communicates with customers for the purpose of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as Insurance, address and telephone number in computerized records