Customer Service Rep

Lincare Holdings; Bensenville (IL); On-site; USD 22,041 - 27,552; Full time

Job summary

Lincare Holdings, a provider of home health and medical products, seeks a role focused on customer service, order entry, and patient support in Illinois. You will handle inbound and outbound calls, assess needs for products and services, and help ensure compliance with physician orders.

The position involves documenting interactions, updating records, and supporting coworkers with accurate information while contributing to efficient patient care and service quality.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls (manual and dialer-generated).
• Assesses customer needs for additional products/services and compliance with physician orders.
• Documents calls in a computerized record keeping system and enters orders.
• Read and analyze patient orders and pharmacy terminology to assist coworkers and patients.
• Assist with training of employees and ensure accurate demographic information in systems.

Skills

Customer service

Communication skills

Documentation

Data entry

Education

High School Diploma or GED

1-3 months related experience

Tools

Computerized system

Automated dialer

Job description

Offering $16 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 25 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage; paid time off; retirement savings; tuition reimbursement and other benefits. There is also a generous employee referral program and a wide array of employee discounts to take advantage of.