Customer Service Rep

Mega Force; Bennettsville (SC); On-site; USD 21,000 - 23,000; Full time

Job summary

Mega Force Staffing Group in Bennettsville, SC is seeking a dedicated Customer Service Representative to join our office-based team. You will handle inbound customer calls, assist with orders, quotes, and back-end support, and coordinate with cross-functional colleagues to ensure client success.

The role requires strong communication and computer skills, reliability, and a high school diploma with a valid driver's license. You will be subject to standard background and screening processes.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.
• Customer Service Experience.
• Solid work history demonstrating reliability.
• Good communication skills written and verbal.
• Knowledge of standard office equipment and computer programs.
• Submit to Drug Screen, Background Screen, and Credit Check.

Responsibilities

• Provide customer assistance with order management, quote process and back-end support.
• Escalate customer issues and resolutions in a timely manner.
• Develop cross-functional support to ensure client success.
• Follow communication procedures, guidelines, and policies.
• Document and maintain established reports.
• Engage with customers beyond standard expectations.
• Handle a high volume of work within deadlines.
• Demonstrate good problem-solving skills.

Skills

Communication skills

Computer skills

Customer service experience

Reliability

Education

High school diploma or equivalent

Tools

Office software proficiency

Job description

Customer Service Representative in Bennettsville, SC

Job Summary

We are seeking a hard-working and reliable customer service rep to join our growing operation. In this role, you will work in an office setting interacting with customers/representatives over the telephone. Candidates are required to have strong communication and computer skills, and be able to handle a large volume of inbound customer calls.

Duties and Responsibilities

• Provide customer assistance with order management, quote process and back-end support
• Escalate customer issues and resolutions within a timely manner
• Develop strong cross-functional support and interface to ensure success of client
• Follow communication procedures, guidelines, and policies
• Document and maintain established reports
• Take the extra mile to engage with customers
• Ability to complete a high volume of work within deadlines
• Good problem-solving skills

Requirements and Qualifications

• High school diploma or equivalent
• Valid driver's license
• Customer Service Experience
• Solid work history that demonstrates reliability
• Good communication skills written and verbal
• Have knowledge of standard office equipment and computer programs
• Submit to Drug Screen, Background Screen, and Credit Check
• Pay range $15.00-$17.00