Customer Service Rep: High-Volume Inbound Support

Mega Force Staffing Group; Bennettsville (SC); Presencial; USD 21 000 - 23 000; Tempo integral

Resumo da oferta

Mega Force Staffing Group in Bennettsville, SC is seeking a dedicated Customer Service Representative to join our office-based team. You will handle inbound customer calls, assist with orders, quotes, and back-end support, and coordinate with cross-functional colleagues to ensure client success.

The role requires strong communication and computer skills, reliability, and a high school diploma with a valid driver's license. You will be subject to standard background and screening processes.

Qualificações

• High school diploma or equivalent.
• Valid driver's license.
• Customer Service Experience.
• Solid work history demonstrating reliability.
• Good communication skills written and verbal.
• Knowledge of standard office equipment and computer programs.
• Submit to Drug Screen, Background Screen, and Credit Check.

Responsabilidades

• Provide customer assistance with order management, quote process and back-end support.
• Escalate customer issues and resolutions in a timely manner.
• Develop cross-functional support to ensure client success.
• Follow communication procedures, guidelines, and policies.
• Document and maintain established reports.
• Engage with customers beyond standard expectations.
• Handle a high volume of work within deadlines.
• Demonstrate good problem-solving skills.

Conhecimentos

Communication skills

Computer skills

Customer service experience

Reliability

Formação académica

High school diploma or equivalent

Ferramentas

Office software proficiency

Descrição da oferta de emprego

Mega Force Staffing Group in Bennettsville, SC is seeking a dedicated Customer Service Representative to join our office-based team. You will handle inbound customer calls, assist with orders, quotes, and back-end support, and coordinate with cross-functional colleagues to ensure client success.

The role requires strong communication and computer skills, reliability, and a high school diploma with a valid driver's license. You will be subject to standard background and screening processes.