Customer Service Representative

Carolina Furniture Concepts; Waynesville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Employee discounts

Profit sharing

Vision insurance

Job summary

Carolina Furniture Concepts is seeking a Customer Service Representative to join our team in North Carolina. You will be a key member of the team, handling service requests and customer complaints while representing our members on client support calls.

The role requires a self-motivated, energetic attitude and a commitment to the highest level of customer service and satisfaction. This position emphasizes managing a variety of situations daily, responding to calls, and supporting marketing and

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive Attitude.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls, and respond to customer complaints.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Written communication

Verbal communication

Detail orientation

Teamwork

Customer service

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Profit sharing

Job Summary

Carolina Furniture Concepts is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Qualifications:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits/Perks

• 401K; health, dental, and vision
• Growth and Career Advancement Opportunities
• Great Working Environment