Customer Service Rep

Birch West Group; Atlanta (GA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

PTO 15-20 days

Flexible spending accounts

Life insurance

Wellness program

Job summary

Birch West Group in Atlanta, GA is hiring a Customer Service Rep to deliver exceptional service in a fast-paced, collaborative office. The role offers a salary range of $38,000 - $54,622 per year and stays open until November 22, 2026.

Responsibilities include handling client inquiries, detailing listings, scheduling showings, processing transactions, and coordinating with sales and marketing to ensure a seamless client experience. A high school diploma and strong communication are required.

Qualifications

• High school diploma or equivalent required.
• Experience in a fast-paced customer service environment preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Handle incoming inquiries via calls, emails, and chats from clients and potential buyers.
• Provide information about listings, market trends and neighborhoods.
• Schedule showings and arrange property viewings.
• Process transactions and manage client accounts; collaborate with sales/marketing teams.
• Stay updated on industry trends and best practices in customer service.

Skills

Customer service

Communication

Problem solving

Organization

Technical proficiency

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Birch West Group seeks a Customer Service Rep for its Atlanta, GA office. This FULL_TIME role involves delivering exceptional service to clients in a fast-paced, collaborative environment. The position offers a salary range of $38,000 - $54,622 and is valid until November 22, 2026.

As a Customer Service Rep, you will handle client inquiries, resolve issues, and maintain a high level of customer satisfaction. You will also assist with property listings, showings, and other client-related tasks. Your duties will include communicating effectively with clients and team members.

You will work in a team-based environment at Birch West Group's Atlanta office. The workplace is collaborative and fast-paced, with opportunities for professional growth. The city of Atlanta, GA, offers a vibrant culture and numerous amenities.

The salary range for this position is between $38,000 and $54,622 per year, depending on the candidate's qualifications and experience. Benefits include comprehensive health insurance coverage, a retirement plan with employer matching contributions, and paid time off for vacations, sick days, and holidays. The paid time off typically ranges from 15 to 20 days per year, depending on the specific benefits package. Additional benefits, such as flexible spending accounts, life insurance, and wellness programs, may be available upon request and can be tailored to meet the needs of the employee.

To excel in this role, you should have excellent communication skills and a strong customer service orientation. Experience in real estate or a related field is preferred. You should be detail-oriented and able to work well under pressure.

The application deadline is set for November 22, 2026.

• Handle incoming calls, emails, and chats from clients and potential buyers
• Provide information about our listings, market trends, and local neighborhoods
• Assist clients in scheduling showings and arranging viewings of properties
• Process transactions and manage client accountsCollaborate with our sales and marketing teams to ensure a seamless client experience
• Stay up-to-date with industry trends and best practices in customer service
• High school diploma or equivalent
• Previous customer service experience in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Proficiency in using computers and common software applications
• Ability to work well under pressure and meet tight deadlines