Bilingual Front Desk & Registration Specialist

HealthFirst Bluegrass Inc.; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthFirst Bluegrass Inc. is seeking a compassionate front-desk/clerical professional to greet patients, answer calls, and route messages in our Lexington area clinics.

You will schedule appointments, verify insurance, and assist with billing, while maintaining accurate EMR records and supporting outreach with Fayette County Public Schools staff. Flexibility to work across school clinics and HealthFirst Bluegrass locations is required; bilingual translation support may be needed to assist

Qualifications

• High school diploma or GED required.
• 1 year of clerical or clinical experience or equivalent training/experience.
• Flexibility to work across school clinics and main HealthFirst Bluegrass locations.

Responsibilities

• Serve as the first point of contact—greet patients/clients, answer calls, and route messages.
• Schedule, verify, and confirm appointments, including reminders and follow-ups.
• Register patients, verify insurance and financial information, and determine eligibility for services.
• Collect service fees, reconcile daily transactions, and process billing.
• Maintain accurate patient health records in the EMR system.
• Support community outreach activities and collaborate with Fayette County Public Schools staff.
• Assist with first aid, vaccine storage/handling, referrals, and immunization entry.
• Room patients and record vitals when nursing staff is unavailable.
• Translate for providers and nurses if bilingual.

Skills

Customer service

Bilingual translation

Phone etiquette

EMR data entry

Education

High school diploma or GED

Tools

EMR system

Job description

HealthFirst Bluegrass Inc. is seeking a compassionate front-desk/clerical professional to greet patients, answer calls, and route messages in our Lexington area clinics.

You will schedule appointments, verify insurance, and assist with billing, while maintaining accurate EMR records and supporting outreach with Fayette County Public Schools staff. Flexibility to work across school clinics and HealthFirst Bluegrass locations is required; bilingual translation support may be needed to assist