Customer Service Professional

Worksterjobs; United States; Remoto; USD 45.000 - 60.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Performance bonuses

Professional development

Comprehensive training

Flexible hours

Inclusive team

Resumo da vaga

Worksterjobs is seeking a remote customer service representative who can communicate fluently in German and Bosnian, with solid English for internal collaboration. You will handle inquiries via phone, email, and chat, ensuring prompt resolutions and high satisfaction.

Candidates should have prior customer service experience, strong problem-solving skills, and the ability to work independently from home with minimal supervision. Training and growth opportunities are provided.

Qualificações

• Fluency in German and Bosnian with strong written and verbal skills.
• Proficiency in English for internal collaboration.
• Experience in customer service or related field is preferred.

Responsabilidades

• Deliver top-notch customer service via phone, email, and chat.
• Resolve inquiries and complaints promptly to ensure satisfaction.
• Maintain understanding of products/services to provide informed assistance.
• Document interactions accurately in the system for future reference.
• Work with cross-functional teams to improve service delivery.

Conhecimentos

German & Bosnian fluency

English proficiency

Customer service experience

Problem solving

Formação

High school diploma

Ferramentas

CRM software

Helpdesk tools

Descrição da vaga

Responsibilities

• Deliver top-notch customer service to German and Bosnian-speaking clients via phone, email, and chat
• Resolve customer inquiries and complaints promptly and efficiently to ensure satisfaction
• Maintain a deep understanding of products and services to provide informed assistance
• Document customer interactions accurately in the system for future reference
• Work collaboratively with cross-functional teams to enhance service delivery
• Adhere to company policies and procedures while maintaining professionalism

Requirements

• Fluency in both German and Bosnian with excellent verbal and written communication skills
• Proficiency in English to facilitate internal collaboration
• Previous experience in customer service or a related field
• Strong problem-solving skills and keen attention to detail
• Ability to work efficiently in a remote, home-based setting with minimal supervision
• Proficiency with computer systems and customer service software

Benefits

• Competitive salary with potential for performance-based bonuses
• Access to professional development and career advancement opportunities
• Comprehensive training programs to enhance your skills
• Flexible working hours to support a healthy work-life balance
• Supportive and inclusive virtual team environment