Customer Service Process Improvement Intern: AI Onboarding

First Roles; Erlanger (KY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Fully furnished housing

Transportation assistance

Competitive pay

Professional development opportunities

Job summary

ADM invites motivated students to join its 12-week Customer Service Process Improvement Internship in Erlanger, KY. You will build an AI-powered onboarding assistant, collaborate with SMEs, and document critical processes to enhance onboarding, training, and cross-functional efficiency.

This paid internship offers hands-on projects, LinkedIn Learning opportunities, and potential for future opportunities. Housing and transportation support may be provided depending on location and needs.

Qualifications

• Pursuing a four-year degree with expected graduation date between Dec 2027 and summer 2029.
• Minimum overall GPA of 2.8.
• Transportation: reliable transportation to and from the work location.
• Willingness to relocate to a North American ADM location.
• Available for a 12-week internship from mid-May through early August 2027.
• Background check required; work visa sponsorship not provided by ADM.

Responsibilities

• Document common customer service processes and procedures.
• Identify frequently asked questions from new hires.
• Partner with SMEs to gather knowledge content.
• Develop an AI agent capable of answering onboarding questions and guiding to process owners.
• Create and maintain a skills matrix identifying team experts by subject area.
• Establish governance for ongoing content maintenance and updates.
• SharePoint development and administration; process design and information architecture.

Skills

Analytical thinking

Communication skills

Team collaboration

Education

Pursuing a four-year degree with expected graduation between December 2027 and Summer 2029

Tools

SharePoint

Job description

ADM invites motivated students to join its 12-week Customer Service Process Improvement Internship in Erlanger, KY. You will build an AI-powered onboarding assistant, collaborate with SMEs, and document critical processes to enhance onboarding, training, and cross-functional efficiency.

This paid internship offers hands-on projects, LinkedIn Learning opportunities, and potential for future opportunities. Housing and transportation support may be provided depending on location and needs.