Customer Service Pro: Training, Growth & Community Impact

CCF Family of Brands; Ocean Springs (MS); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

On-the-job training

Learning management system with e‑lear

Cross-brand career opportunities

Leadership development program

Educational reimbursement

Medical insurance options including Hs

401(k) retirement plan with match

Life and AD&D insurance

Discount marketplace access

Paid time off starting at 12 days

Business casual dress code

Job summary

Community Choice Financial in Ocean Springs, MS is hiring a Customer Service Representative. You will help customers access financial solutions, process transactions, and provide exceptional in-store experiences in a fast-paced environment.

The role offers hands-on training, development opportunities, and a clear path for advancement across multiple brands. This entry-level position emphasizes community impact and strong customer service.

Qualifications

• Excellent verbal and written communication with customers and colleagues.
• High school diploma or equivalent required.
• Meticulous attention to detail and accurate data entry.
• Experience using POS systems and Microsoft Office is preferred.
• Must be at least 18 years old; background check required.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services that fit customers' lifestyles.
• Enter and maintain customer information precisely into the POS system.
• Build new business by completing daily call campaigns.
• Assist in account management and collections by accepting payments and scheduling appointments.
• Maintain store appearance and cleanliness; support security procedures.
• Uphold company policies and comply with laws and regulations.
• Attend to training and stay current on product and process changes.
• Maintain a full-time in-person schedule, including weekends.

Skills

Communication skills

Attention to detail

Customer service

Bilingual (EN/ES)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial in Ocean Springs, MS is hiring a Customer Service Representative. You will help customers access financial solutions, process transactions, and provide exceptional in-store experiences in a fast-paced environment.

The role offers hands-on training, development opportunities, and a clear path for advancement across multiple brands. This entry-level position emphasizes community impact and strong customer service.