Customer Service Pro: Growth in Finance & Training

Community Choice Financial Family of Brands; Ocean Springs (MS); On-site; USD 42,981,000 - 57,859,000; Full time

Benefits offered by this job

On-the-job training

Educational reimbursement

Medical insurance options

401(k) retirement plan with match

Life and AD&D insurance

Employee discounts

Job summary

Community Choice Financial Family of Brands in Ocean Springs, MS is seeking a Customer Service Representative (CSR) to help our community access essential financial solutions. You will process transactions, build relationships with customers, and deliver an exceptional in-store experience.

We offer hands-on training, coaching, and development to support your long-term success in a fast-growing, impact-driven company.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted in accordance with applicable law.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management as needed.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and navigate multiple tasks to meet performance standards.

Skills

Verbal communication

Written communication

Attention to detail

POS system proficiency

Microsoft Office

Cash handling (nice to have)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Ocean Springs, MS is seeking a Customer Service Representative (CSR) to help our community access essential financial solutions. You will process transactions, build relationships with customers, and deliver an exceptional in-store experience.

We offer hands-on training, coaching, and development to support your long-term success in a fast-growing, impact-driven company.